June 11, 2019

Enterprise Content Management – What is it?

Posted by: Bruce Maylon


Enterprise Content Management (ECM) is a software tool that companies can use to help improve overall efficiency within their organization. ECM is fundamentally more than just a software solution its more of a tactical business strategy. ECM can start with the structured process of getting your information and data organization so that it can be easily managed, controlled and shared. This will lead to more efficient processes that will help expedite key decisions in the company. ECM can be used in a number of different areas in an organization so in some cases a winning strategy might involve multiple software packages or vendors.

Enterprise Content Management data can be group in most cases as structured, unstructured or semi-structured. It’s important to understand what content your ECM solution needs to manage based on the categorization. Highly structured information will have a great ROI based on the automated capture process into the solution while completely unstructured content might have to be processed with the help of human intervention. Enterprise Content Management solutions can have hundreds of features and modules but these key features like OCR, OCR Zone, OMR & Barcode reading and database lookups will help in the content capture automation process. An overall ECM solution will help companies manage, control, share and dispose of digital content but that’s only the repository side of the overall strategy.

Enterprise Content Management can help in the area of transactional content as well. What is transactional content or business process management? Transactional content is information that is involved in a key business process that needs to have a decision or end result. Business process management is the overall steps required to get the transactional content finalized or completed. Enterprise Content Management solutions that have workflow can greatly improve companies transactional content processes. One business process that involves transactional content that might need approval could be an invoice or purchase order requisition.

Enterprise Content Management solutions can be used for document collaboration and document creation. Enterprise Content Management software can have features like access control and check in/out that can be used to edit and publish content. An example of document collaboration might be and update that needs to be done to an employee handbook. The handbook will need revisions, which will need approvals that will then be published. Some Enterprise Content Management software packages can also be used to create new content with online forms and digital signatures.

There are a number of Enterprise Content Management software solutions in the market today, from systems designed to archive medium-size office documents to full-scale enterprise solutions that manage all types of content. In the end all Enterprise Content Management solutions try to meet the same objective: to provide a systematic method for creating, capturing, processing, categorizing, storing, locating and sharing content.

All Enterprise Content Management solutions – ECM – are not created equal, so you’ll want to take your time when determining the right one for your company.




Bruce Malyon

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St. George, Utah 84770
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